Customer Service Tip

Take the extra step. If someone walks into your office and asks you to help them find someone, do not just say, “he/she is down the hall.” Lead the customer to that person. Better yet, wait and see if he has questions about it, or further needs. Whatever the extra step may be, if you want to provide good customer service, take it. They may not say so to you, but people notice when people make an extra effort and will tell other people.
Whether it is a bus driver, cafeteria worker, or administrative assistant, every employee plays a vital role in our communications efforts.